Our historic legacy: 30th Street Station passenger assistance kiosk
Located in 30th Street Amtrak Station’s central concourse, Families Forward Philadelphia offers a passenger assistance kiosk, supported by the kindness of an anonymous donor along with 19 dedicated volunteers. The booth is open daily from 9am to 5pm. Our tireless volunteers provided travel and visitor information to about 90,000 Amtrak SEPTA, and regional bus passengers last year.
Providing this wonderful resource continues our original mission to assist stranded travelers. Our volunteers bring a special brand of interest, sincerity, knowledge and enthusiasm to the task of helping travelers and visitors – treating all visitors as their personal guests. Each volunteer takes great pride to greet each visitor, suggesting directions, travel guidance and local sites of interest.
In addition to passenger assistance, our volunteers provide:
- Information to anyone in need of emergency shelter and services
- Knowledge about the city of Philadelphia
- Volunteer and fundraising assistance